My 5-year-old loves her “Journey”

I was somewhat unsure if she’ll like the game since it requires her to use the right thumb stick of the Xbox controller for camera control for most of the time.

She’s still struggling with reaching that particular part of the controller but I was surprise at how fast she adapted – she’d just use it like an arcade stick and use the rest of her right-hand fingers to press the A & B buttons. Thankfully, Journey doesn’t require the use of the bumper and trigger buttons.

It’s officially the first game she has played and completed from start to end – about 3 hours in total over 3 days (an hour a day). Me, as the spectator (and occasional backup player for tricky situations), have also been captivated by the game’s graphics and story.

Terraria (with the split-screen mod) and Farm Together have been a staple for us but these games are more of the sandbox-y gather-build-repeat type, so her enjoying Journey did come as a bit of a surprise.

She has already completed her 2nd playthrough, and must have memorized all those puzzles by now. She’s still looking forward to playing the game again and again which made me remember the last time I felt about that for a game (Pokemon Crystal).

I hope we get to discover more games like Journey.

Also, thanks to all the random companions we met along the way!

Journey companions
These are the companions we met on her 2nd playthrough. When you play the game online, you get these random encounters with other players who you can progress through the game with. No chats, no talking, just playing.

How to raise a child who cares

Lots of parents are alarmed when they see selfish traits in their kids. But when they express these concerns to us, we remind them that the main part of the brain responsible for empathy is particularly undeveloped in young children. Empathy and caring are skills to be learned. In general, we want to caution parents about globalizing any egocentrism they might be perceiving in their kids at the moment. In truth, it’s developmentally typical for children to consider themselves first; it gives them a better chance of surviving.

Tina Payne Bryson and Daniel Siegel

The service recovery paradox

The good news about dealing with difficult customers is that, if you do a good job, you can more than make up for the issue that started it all. The service recovery paradox states that, in every customer service failure, there’s an opportunity to transform rude customers into loyal patrons. So, you can actually benefit from higher customer satisfaction levels than you would have if nothing went wrong.

TIL. I found this through an insightful article by Elizabeth Wellington on the Help Scout blog that provides tips on how to deal with difficult customers in real world situations.