What doing customer support taught meAlways assume miscommunication over malice.– Gregory Ciotti, “Lessons Learned from 6 Years of Working in My Pajamas“ Click to share on Facebook (Opens in new window) Facebook Click to share on X (Opens in new window) X Published by Bibiano Wenceslao SaaS customer success. Workflow automation. QA testing. Work-from-home dad. View all posts by Bibiano Wenceslao